Swinton Insurance

Achieving excellence with an environmentally friendly approach

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Flexible Workplace


A HQ that challenges preconceptions of a contact centre, delivering a dynamic, inspiring and collaborative environment for Swinton’s people


Across eight floors, we created welcoming work, social and wellbeing areas whilst reflecting the business’ values and identity.


Achieving an ‘excellent’ sustainability rating by BREEAM, Swinton Insurance’s new home is a forward-thinking, empowering and motivating place to work.
Breakout space in the Swinton Manchester office
People playing pool in the Swinton Manchester office
People using the social space in the Swinton Manchester office
A meeting room in the Swinton Manchester office
Breakout space in the Swinton Manchester office
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To challenge preconceptions of how a traditional contact centre should look and behave, we partnered with Swinton to deliver a modern workplace that supports employee wellbeing, customer experiences and business objectives.

The objective

To get under the skin of what Swinton’s employees needed in order to excel, we ran workshops and consulted with colleagues from across the business. We used these insights to design a dynamic and collaborative headquarters that would get the best out of their people, for their customers.

Moving towards a new and improved Swinton

Across eight floors of Embankment 10, we introduced an activity-based working model. The variety of work, meeting and social settings gives employees more choice and freedom in how and where they work. 

New stand-out spaces include the iLab, which inspires innovation, vibrant social and recreational areas where people can gravitate together, a replica of Victoria Park (including a café, picnic place and games zone), and a wellbeing and faith area.

As always, we took an environmentally friendly design approach and, for this project, we even achieved an ‘excellent’ sustainability rating by BREEAM (Building Research Establishment Assessment Method).

A meeting space in the Swinton Manchester office
An open meeting space in the Swinton Manchester office

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